🔄 Last updated: 17 July 2026
First time on ViEntry? Start here
Almost everyone new to ViEntry has the same questions: how does the website work, how do I message the bot, what's the Telegram Mini App for — and who quotes the final price, who takes payment?
This guide explains the whole system the way a user experiences it: which way in, which kind of customer you are, and the fastest route for you.
⏱️ Understand ViEntry in 30 seconds (read this first)
Four core points — get these and every step below makes sense:
🧭 1. ViEntry is a TECHNOLOGY PLATFORM connecting you with operating units. ViEntry handles the technology, the connection, advice, and multilingual support.
💸 2. ViEntry does NOT take your money. ViEntry provides market reference prices and advice. The operating unit (tour operator / partner) is who quotes the final price, takes payment directly, delivers the service, and is responsible to you.
🎟️ 3. Booking on the system = "send a hold request", not a payment yet. You get a HOLD CODE, then you're connected to a trusted operating unit who advises the final price and guides payment.
🔔 4. All updates & E-Visa results are sent automatically via the Telegram bot @VientryVisaBot and email.
In one line: ViEntry connects you and gives you a transparent reference price; the operating unit quotes the final price and takes payment.
🚪 PART 1 — THREE WAYS INTO THE SYSTEM
Use one or all three — they connect through the same customer account.
🖥️ Way A — The vientry.com website
Where you view services & reference prices, self-check your visa expiry, and send a hold request:
- "Check visa expiry" on the homepage: nationality → where you are → expiry date → see days left and what to do
- "Book": choose a service → fill in details → get a HOLD CODE
- "Track order" and "Update notification account"
💬 Way B — Telegram: the @VientryVisaBot bot + Mini App
Both a place to book and a tracking & Q&A hub:
- Book services directly inside the bot and the Mini App — no website needed
- The bot answers your questions right in the chat, almost like a support assistant
- Automatically sends visa reminders (30 / 21 / 15 / 7 days), E-Visa results, and schedule updates
- A Mini App to track every order and detail anytime, with 24/7 support
🗣️ Way C — Chat with a real person (6 channels)
Want to ask first, or have us book on your behalf: message Telegram · WhatsApp · Zalo · KakaoTalk · WeChat · Line, or call the Hotline 0963 091 001. Staff can book for you via the web, after which the system automatically hands you over to a trusted operating unit to continue.
🧑🤝🧑 PART 2 — WHICH KIND OF CUSTOMER ARE YOU?
Find your situation and follow it:
🅰️ "My visa is about to expire and I don't know what to do." → Use Check visa expiry or the free Advisor tool — the system suggests the right option.
🅱️ "I need a fresh visa to keep staying." → Visa Run Tour: round-trip transport + a new 90-day E-Visa, done in a day.
🅲️ "I already have a new E-Visa / I'm visa-exempt, I just need the ride across the border." → Border Run Tour: round-trip transport only, cheaper.
🅳️ "I just need a 90-day E-Visa." → E-Visa service: ViEntry reviews your documents & photo before submission to reduce rejection risk; the E-Visa is issued by Vietnam Immigration, delivered via @VientryVisaBot / email.
🅴️ "A group/family, own schedule, in a hurry." → Private Visa Run Tour (a private car on your schedule) — contact support directly.
🅵️ "I need a fast airport welcome." → Fast Track: delivered by the operating unit; ViEntry connects you. (See the accurate description under Misconceptions.)
🅶️ "I need data the moment I land." → Travel eSIM: QR activation.
🅷️ "I haven't bought anything, I just want a reminder before my visa expires." → Free Visa Tracker (see Part 4).
🅸️ "I've already booked and want to check my order." → Track order (see Part 5).
🗺️ PART 3 — A BOOKING FROM A TO Z (Visa Run Tour example)
The whole journey, so you know what to expect:
- Choose the service (Visa Run Tour / Border Run Tour / Private Visa Run Tour), route (border gate), trip (time · date · spots left) and spots — on web, bot, or Mini App.
- Fill in details: full name (as in passport), nationality, passport number, current visa expiry (optional), email, contact channel (Telegram by default), handle/phone.
- (Optional) Upload passport & portrait photos — or send later; staff will ask via your channel.
- Send a "hold request" → get a HOLD CODE (non-binding request, the spot is held temporarily).
- Connected to a trusted operating unit (or staff book for you and the system hands you over). The operating unit advises the final price and guides payment directly — you pay the operating unit, not ViEntry.
- Departure day: bring your original passport, be at the pickup point on time (door-to-door in Nha Trang · Da Nang · HCMC · Hanoi).
- At the border: you get a link to photograph your EXIT STAMP — a required step to finish and receive your new 90-day E-Visa.
- Receive the new E-Visa via @VientryVisaBot / email → re-enter Vietnam.
🔔 PART 4 — VISA TRACKER & THE BOT: HOW TO TURN IT ON (FREE)
Turn this on first, even before buying any service:
- Go to Visa Tracker, register by scanning your passport or manual entry: name, nationality, passport & visa expiry dates, email, choose the Telegram channel.
- Tap "Activate" → open @VientryVisaBot and press START to verify (or tap the confirmation button in the email). The page updates itself when done.
- Get reminders at 30 / 21 / 15 / 7 days, E-Visa results, and order updates — all via the bot. Use the Mini App to check anytime.
- Change the Telegram account that receives notifications: use "Update notification account", enter your registered email → get a confirmation link.
🔒 Security: passport images are auto-deleted after 72 hours, AES-256 encrypted, never sold.
📦 PART 5 — TRACK YOUR ORDER
Use "Track order" and enter:
- An order code → view one specific order, or
- Your customer code / passport number → view all your orders with Visa Tracker protection status.
Applies to Visa Run Tour · E-Visa · Border Run Tour · eSIM · Fast Track. (Private Visa Run Tour is tracked via direct support.)
⚠️ Common misconceptions
❌ "ViEntry takes my money." → No. ViEntry provides reference prices & advice; the operating unit quotes the final price and takes payment directly.
❌ "Booking on the web/bot means I've bought and paid." → It's a hold request; the operating unit then confirms the final price and guides payment.
❌ "ViEntry issues the visa / is an immigration authority." → The E-Visa is issued by Vietnam Immigration; ViEntry connects and handles the technology.
❌ "The website price is the final price." → It's a market reference price; the operating unit advises the final price at booking.
❌ "Fast Track is a separate lane that guarantees instant clearance." → It's still the shared lane, but you get support to go faster and with priority; when the airport isn't busy you may be moved through quickly. The service is delivered by the operating unit.
❌ "Registering Visa Tracker is all it takes." → You must press Start in @VientryVisaBot (or confirm via email) to switch reminders on.
Sources
- The ViEntry system: the vientry.com website, the @VientryVisaBot Telegram bot, and the Mini App — described by the features operating as of the update date
- Booking, payment, and responsibility follow ViEntry's connecting-platform model; features may change — check on the system directly or ask support
Note: ViEntry is a technology platform connecting foreigners with independent service operating units. ViEntry provides reference prices and advice; the operating unit quotes the final price, takes payment directly, and is responsible for delivering the service to the customer. ViEntry is not an immigration authority and does not provide legal advice. All information is for reference.
Not sure where to start? Just message us — free advice, in your language. Or turn on Visa Tracker so you never miss your visa expiry.
🔗 Turn on free visa reminders: Visa Tracker 🔗 Not sure which service you need? Free Advisor tool 🔗 Want reference prices for every service? Pricing
Telegram @vientry_support · WhatsApp +84 963 091 001 · Hotline 0963 091 001
